Do shipments include tracking number?
Yes! All tiers include it, I’ll send you a tracking link once your order is shipped.
Last updated: March 20, 2024 05:08
How I add addons if I'm already a backer?
It’s really easy! Go to the main page of the project and follow these steps: Manage your pledge (top right)> Change your pledge> Select your pledge (for example “pledge 26€/$”). Now you’re in your pledge management area and you can include any add-on you want.
Last updated: March 24, 2024 16:32
When are the early birds going to end?
On March 21 at 12:00PM.
Last updated: March 21, 2024 15:12
Do I have to pay taxes for these?
You won’t pay any taxes once the campaign ends and you made the payment.
Anyway, once the package is shipped, in some cases and depending of the country you reside, there will be VAT (value added tax) or other taxes. Customs and/or duties fees are levied by the destination country, and it’s responsibility of the addressee to pay them.
Last updated: March 24, 2024 16:32
What about if my package gets lost and I never receive it?
I usually recieve lost packages back, so if yours doesn’t arrive after some weeks once you recieve the tracking numer, please, send me a message.
If your package comes back to me because it was unclaimed or you didn’t fulfill your customs duties, and the address details were correct you need to pay again for me to send it again to you.
If it was my fault or an error by the courier that the package didn’t arrive I will send it again to you for free.
Last updated: March 24, 2024 16:32
Can I add something from your store to my pledge?
Yep! Just send me a message.
Last updated: March 24, 2024 16:32
Current Estimated Shipping Date: August 2024
Last Updated At: 05/17/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.